> Business & Culture > Manager's Guides to Computing > Communication Skills for Surviving Conflicts at Work (Communications & Pedagogy) Explaining communication skills that increase the likelihood of productive outcomes, this text shows how to make informed choices about what is under our control during conflict episodes - our own responses. Specifically, the book explains how to manage immediate responses to unexpected conflicts; deal with conflicts involving co-workers in work teams; manage change when one is in-charge; decide when to use third parties to resolve conflicts; and understand cultural differences during conflict episodes.
Author Janice Walker Anderson Publisher Hampton Press (NJ) Publication Date 1996-04 Binding Hardcover ISBN 1572730560 Number Of Pages 187 Sales Rank 3401129
